L10s

Hi, since couple of week I can only lauchbthe cleaning from the app. I can see the map anymore or the prpgrammation of the hoover . On the apps it is mention offline. I change the wifi network but the issu is still present. Any idea?

Hello,

We are sorry for the inconvenience this may have caused.

Could you please let us know the exact model of your device (for example, L10s Pro Ultra or L10s Ultra Gen 3) so that we can provide more accurate recommendations?

In addition, please follow the steps below to troubleshoot the connection issue:

1. Check whether the robot is powered off. If it is, press and hold the power button to turn it on, then reconfigure the network by tapping “+ Add Device” in the app.

2. Open the robot's cover and check the status of the Wi-Fi indicator during network configuration. A solid blue Wi-Fi indicator means the connection has been established successfully.

3. If the Wi-Fi indicator is solid blue but the app still shows the robot as offline, please try to reconfigure the network by tapping “+ Add Device”. Please note that reconfiguring the network may also reset the map and other settings.

4. If the Wi-Fi indicator is flashing, please check whether the network signal is weak. Insufficient Wi-Fi coverage may cause the robot to go offline during cleaning. If the problem persists, try restarting your router and then refresh the app to check whether the robot comes back online.

5. Try creating a mobile hotspot with one phone, then use another phone to connect the robot to that hotspot. This will help verify whether the Wi-Fi connection is working properly. If the robot can connect successfully to the hotspot, the issue may be related to your Wi-Fi environment. In that case, please try reconnecting the robot using a 2.4 GHz Wi-Fi network.

6. Log in to your router settings, go to Wireless Settings and then Wireless MAC Address Filtering (or Access Control). Check whether any access restrictions or MAC filtering features are enabled. If so, disable them and try again.

We hope the above information is helpful. If you have any questions or need further assistance, please feel free to contact us at any time.