Again off line. No charging

The robot is still offline after 3 times serviced . When it on the base , the batterie drain and stop at 3% then off. No charging or responding anymore . Please help.  Can I get a reliable appliance ?

Hello,

Thank you very much for bringing this matter to our attention.
We are truly sorry to hear that your robot is still not functioning properly after multiple repairs. We fully understand your frustration and disappointment — this is certainly not the experience we wish for our customers.

Based on the symptoms you described (the device remaining offline after several repairs, battery dropping to 3% while on the charging dock before shutting down, and now being unresponsive and unable to charge), it appears that there may be a hardware fault. We recommend contacting our after-sales service team or your original point of purchase as soon as possible for further inspection and assistance.

We completely understand your concerns. Please rest assured that we are committed to improving both product quality and service experience, and we take every piece of customer feedback seriously. Should you choose to place your trust in us again, we will do our utmost to provide you with a more reliable product and a more satisfying experience.

Numéro de service gratuit:
+33 805 980353
(Lundi-vendredi
9:00-21:00 CET
Samedi-dimanche
9:00-18:00 CET)
E-mail:
aftersales@dreame.tech